Cycle App
Your feedback hub, on autopilot
About Cycle App
Once the integration is setup with an automation rule, all matching calls will be sent to Cycle as product feedback. That feedback will be linked to your roadmap by highlighting important product information.
Benefits
Gather all your product information into one place
Identify your customer product pain points and close the gap between sales and product
Close the feedback loop once a feature has been implemented or a bug fixed and reopen lost deals
How to Connect
- Go to your Cycle settings
- Select the Gong integration
- Follow the installation setup
- Copy the webhook url and create an automation rule in Gong
- All your matching calls will be sent to Cycle as product feedback
FAQ
How can I install the integration ?
Go to your Cycle integration settings and select the Gong integration. An installation modal will pop up and you simply have to follow the step.
How does the integration work ?
The integration exposes a webhook url you can use to setup an automation rule in Gong. For every call matching the automation rule, a feedback will be created in Cycle.
What is a feedback in Cycle ?
A feedback is some raw information about a customer like a customer interview. Cycle will extract all the relevant insights and map it to your high level roadmap assisted with AI.